Built to last, Crafted with Care, Inspires Creative Play
Frequently Asked Questions
Welcome to Wiggle Worms! We're here to provide you with an exceptional shopping experience for all your baby and kids' toy needs. Below are some frequently asked questions that will help you navigate our store. If you have any further inquiries, feel free to reach out to our friendly customer support team.
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1. Where is Wiggle Worms located?
Wiggle Worms is based in Round Rock, Texas.
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2. What kind of products do you offer?
We offer a diverse range of toys designed for babies and kids, carefully curated to promote imaginative play, learning, and development.
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3. How can I place an order?
You can easily place an order on our website by selecting the desired items, adding them to your cart, and proceeding to checkout. Follow the prompts to complete your order.
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4. What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal, for secure and convenient payment.
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5. Do you offer international shipping?
Currently, we only offer shipping within the United States, including Alaska and Hawaii. We do not offer international shipping at this time.
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6. How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey.
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7. Can I return or exchange items?
Yes, we offer a 30-day return and exchange policy. Items must be unused, in their original packaging, and meet the eligibility criteria outlined in our Return and Exchange Policy. Please refer to the policy for more details.
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8. How long does it take to process returns and exchanges?
We aim to process returns and exchanges within 7-10 business days of receiving the returned items. Refunds will be issued to the original form of payment.
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9. What if my package arrives damaged or incomplete?
If your package arrives damaged or an item is missing, please contact our customer support team within 48 hours of receiving the package. We'll work with you to resolve the issue promptly.
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10. Are your products safe for children?
We prioritize safety and quality. Our products are designed with the highest safety standards in mind, offering kids a safe and enjoyable play experience. Please never leave children unattended with indoor climbing toys.
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11. Can I cancel or modify my order after it's been placed? We process orders quickly, but if you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request.
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12. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, our toys come beautifully packaged and are ready to bring smiles to young faces.
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13. How can I contact your customer support?
You can reach our friendly customer support team by emailing customer-support@wiggleworms.com. We're here to assist you with any inquiries or concerns.
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We hope these FAQs provide the information you need for an enjoyable shopping experience at Wiggle Worms. If you have additional questions, don't hesitate to contact us. Thank you for choosing us as your trusted source for kids' toys!
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Wiggle Worms Round Rock, Texas www.wigglewormsbaby.com